Job Title: Operations & Guest Relations Manager

Salary Range:  ₹6 – 8.4 LPA (Lakhs Per Annum)

Location: Zorba the Buddha, Ghitorni, New Delhi

Type: Full-time, Onsite


About Zorba the Buddha

Zorba the Buddha is one of Asia’s largest open-faith spiritual eco-villages a serene retreat nestled in the lush green heart of New Delhi. Hosting over 400 programs and festivals each year, we bring together healing, art, meditation, wellness, and celebration.

Inspired by Osho’s vision of blending the joy of Zorba with the stillness of Buddha, we have created a space where people can grow, connect, and simply be.

Our work flows through three key verticals:

  1. Programs, Events & Festivals – immersive healing retreats, vibrant festivals, and cultural celebrations.

  2. Shared Space – hosting soulful events organized by like-minded organisations.

  3. Conscious Social Club – an upcoming members-only community for deeper connection.

About the Role

As Operations & Guest Relations Manager, you will take complete ownership of our space from smooth back-end operations to exceptional guest experiences. You will oversee housekeeping, kitchen, maintenance, and facilities while ensuring every guest feels welcomed, cared for, and truly listened to.

Key Responsibilities

  • Supervise housekeeping, kitchen, and maintenance teams to keep the property pristine, functional, and guest-ready at all times.

  • Conduct regular inspections, coordinate timely repairs, and maintain the highest hygiene and service standards.

  • Engage with guests throughout their stay, ensuring their experience from food to facilities exceeds expectations.

  • Respond to feedback with empathy, ensuring swift resolution and continuous improvement.

  • Build lasting relationships with guests, making their journey at Zorba personal and memorable.

  • Collaborate with internal teams to ensure seamless program and retreat operations.

  • Maintain detailed facility reports, service logs, and guest feedback records for regular reviews.

  • Lead, mentor, and inspire your team to deliver consistent, high-quality, heart-led service.

What You Bring

  • 6–10 years of hospitality experience, preferably in retreats, resorts, or boutique hotels.

  • Strong understanding of daily operations, including housekeeping, kitchen, and facility management.

  • Proven ability to balance guest-facing interactions with operational oversight.

  • Excellent verbal and written communication skills.

  • Attentive listening skills and the ability to act thoughtfully on guest feedback.

  • Highly organised, detail-oriented, and proactive.

Why You’ll Love It Here

  • Work from a lush, green campus filled with peace and creativity.

  • Be part of a conscious, diverse, and welcoming community.

  • Feel inspired daily while helping others grow.

  • Enjoy free access to Zorba’s transformative events, retreats, and festivals.

  • Relish fresh, organic, and delicious meals every day.

  • Optional on-campus accommodation in our beautiful eco-village.

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